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Make a Return

How To Make A Return

To make a return please use our returns portal through our link here as BY LAYER only accepts returned item(s) that have been processed through using our returns portal linked above.

All purchases can be returned for a store credit, otherwise an exchange can be made. Store credits & gift cards are valid from 1 year of purchase. The following requirements below are products that qualify to be returned.

  • The item(s) is returned to us within 30 days from delivery.
  • A receipt and proof of purchases is presented.
  • The item(s) is unworn.
  • The item(s) is in its original condition with all the tags still attached.
  • The item(s) has no odor, marks, or stains (including makeup, spray tan, deodorant, washing powder/liquid and perfume).
  • Earrings cannot be returned for hygiene purposes.
  • Underwear, swimsuit, and bodysuits cannot be returned for hygiene purposes.

BY LAYER has the right to decline/reject returns that do not satisfy the eligible requirements listed above. If item(s) is returned that isn’t in its original condition, the item(s) will be shipped back to the customer. Any shipping costs involved will not be covered by BY LAYER.

HOW TO RETURN A PURCHASE

DOMESTIC (AUSTRALIA)

To make a return please use our return portal through our link here as BY LAYER only accept returned item(s) that have been processed through using our returns portal linked above. Please find all requirements that need to be fulfilled to qualify to make a return under Returns Policy. 

An approximate of 5-7 days are needed to receive the products and then put through the returns process by our customer service team members.

All returns costs are responsibility of the customer unless the item(s) are confirmed faulty by our team. All returns are covered by a flat fee of $9.95 and is couriered via Australia Post.

 INTERNATIONAL

To make a return please use our returns portal through our link (returning from USA, UK, EU OR NZ) here as BY LAYER only accept returned item(s) that have been processed through using our returns portal linked above.

Please find all requirements that need to be fulfilled to qualify to make a return under Returns Policy.

All returns from REST OF THE WORLD, or cannot locate your country within the list, please contact our team at sales@bylayer.com.au

All returns costs are responsibility of the customer unless the item(s) are confirmed faulty by our team.

STORE CREDIT

Once the item(s) has been returned to BY LAYER, a store credit will be emailed to you in a form of a gift card with a code. This store credit will be valid for 12 months, you are able to repurchase any another item.

If there are any discrepancies in your credit(s) please contact sales@bylayer.com.au with your order number and a simple explanation for further assistance.

Use coupon code WELCOME10 for 10% off your first order.

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