If you’re looking to return or exchange your order for whatever reason, we're here to help! 


Please note the following exceptions to our return and exchange policy:

  • We only replace items if they are proven faulty within 14 days of the order delivery date

  • Returned items must have be returned in original packaging

  • Returned items must have no visible signs of wear or use

  • If the incorrect phone size is chosen, returns/exchanges are not accepted
  • Clearance items and Custom Cases cannot be returned or exchanged

To initiate a return or exchange, please complete the following steps:

  • Login to our online return portal using your email address and order ID

  • Choose the products you wish to return or exchange from your order

  • Print your shipping label that you will receive by email

  • Send all items back to us using the label provided

Late or Missing refunds

If By Layer Cases have notified you of the refund and you have not received it. Please first contact your bank account and all other accounts you may have. . Due to location and processing time,  it may take some time for the money to be transferred to you.  If you’ve done all of this and you still have not received your refund yet, please contact us at sales@bylayer.com.au.

Return Shipping

  • To return your item, please send to: BY LAYER CASES, Attn: Returns, Parcel Locker 1017027911 , Shop 1,19 Everton Road Strathfield 2135 Australia. 

  • It is essential to include order number regarding your return.

  • You will be responsible for paying for your own shipping costs for returning your item. 

  • Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be subtracted from your refund.

  • Due to location, it may take some time for the money to be transferred to you as well as receiving an exchange. 

To complete your return, you must have a receipt or proof of purchase. 

We'll notify you via e-mail of your refund once we've received and processed the returned item.

By Layer phone cases are not suitable for wireless charging  

If you have additional questions please email sales@bylayer.com.au and provide your order number so we can assist.

Designer phone cases made in Australia.