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Make a Return

Returns Policy

We are 100% committed in keeping our amazing customers and clients happy! we provide a full refund if the products have been delivered damaged in away. All of our products are checked and packaged safely before being sent off, however if there are any defects or you are dissatisfied with the product just snap us a pic of the defect and send us and email!

We will resolve any issue effectively and efficiently as we hope to satisfy our customers. To make a return please use our returns portal through our link here as BY LAYER only accepts returned item(s) that have been processed through using our returns portal linked above. 

The following requirements below are products that qualify to be returned.

  • The item(s) is returned to us within 30 days from delivery.

  • A receipt and proof of purchases is presented.

  • The item(s) is unworn.

  • The item(s) is in its original condition with all the tags still attached.

  • The item(s) has no odour, marks, or stains (including makeup, spray tan, deodorant, washing powder/liquid and perfume).

  • Underwear, swimsuit, and bodysuits cannot be returned for hygiene purposes. 

Make a return here.

BY LAYER has the right to decline/reject returns that do not satisfy the eligible requirements listed above. If item(s) is returned that isn’t in its original condition, the item(s) will be shipped back to the customer. Any shipping costs involved will not be covered by BY LAYER.

Use coupon code WELCOME10 for 10% off your first order.


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